If for any reason you are not satisfied with the quality or design of any CITTAC product you may return it within two weeks of purchase for a full 100% refund. Shipping not included. CITTAC offers a one year warranty against materials and workmanship. Before you return a part for repair, you must first contact CITTAC via contact form at the bottom of the page and obtain a Return Authorization (RA) number.
CITTAC will repair or replace, at its option, any product which does not function correctly due to faulty workmanship, materials or components for a period of 1 year from the date of purchase. CITTAC reserves the right to not warranty any product under these circumstances:
* A product modified or altered by anyone other then a CITTAC representative.
* A product damaged due to improper or inadequate use by not adhering to the recommended safety information or recommended distances and ammunition requirements. For example; Bullet hole(s) in a product.
* A product damaged due to user negligence or failure to perform the recommended maintenance.
* A product damaged due to acts of nature or chance, such as an earthquake, lightning, flood, fire, etc.
*CITTAC’s warranty does not cover the replacement or repair of consumable or other regular maintenance items, such bolts, nuts, spacers, paint etc.
Please understand there are some limitations to the products and materials. The target stands and hardware are NOT designed, nor meant to be shot. The stands are made of mild steel and will show signs of wear, over time, from bullet splatter and deflected impacts. The stands may eventually show wear and will need to be painted. The AR 500 targets ARE meant to be shot; however, there are some limitations on calibers and distances. Some magnum pistol rounds, center fire rifle rounds, and shotgun slugs will show marks on the target face plate. Repeated strikes in the same spot will cause fatigue and possibly pocking, cracks, breaks and eventually holes in the face plate. This is not a defect in the steel or workmanship and is therefore not covered by warranty. See types of Ammunitions and Distances section.
Warning – Do not attempt to repair any products or components during the duration of your warranty. Any repairs or alterations will void the warranty. It is your responsibility to return all parts that do not perform properly. CITTAC makes no other warranties, expressed or implied.